Refund Policy

1. Scope of This Policy

This Refund Policy explains the circumstances in which payments made to Haute World Developers for the booking or purchase of plots, villas, farmhouse plots, or other real estate products may be refunded, and the process for requesting a refund.

This policy should be read together with the booking form, allotment letter, agreement to sell, and any other documents executed between you and Haute World Developers for a specific project. In case of any conflict, the terms of those executed documents and applicable law, including the Real Estate (Regulation and Development) Act, 2016 (RERA), shall prevail.

2. Website Enquiries & Site Visits

Submitting an enquiry, callback request, or registering interest through our website, and scheduling a site visit, do not involve any payment and are free of charge. No refund is applicable in respect of these.

3. Booking Amount & Cancellation by Customer

A booking is confirmed only after the booking amount is received and acknowledged in writing by Haute World Developers. If you wish to cancel a confirmed booking, the following general principles apply:

• Cancellation requests must be made in writing, as described in Section 7.
• On an approved customer-initiated cancellation, 10% of the amount paid will be deducted, and the remaining amount will be refunded within 90 days, as described in Sections 4 and 8.
• A cancellation is considered effective only upon written acknowledgement by Haute World Developers.
• Amounts paid under special schemes, offers, or discounted payment plans may be subject to additional conditions stated in the relevant scheme documents.

4. Deductions

Where a refund is approved on a customer-initiated cancellation, the following will be deducted from the amount refunded:

• Cancellation and administrative charges equal to 10% of the total amount paid by the customer.
• Brokerage or commission already paid to a channel partner in respect of the booking, where applicable.
• Any amounts owed by you to Haute World Developers under the agreement.
• Taxes, duties, or statutory charges that have been paid to the government and are not recoverable.

5. Non-Refundable Amounts

Unless otherwise required by law or agreed in writing, the following are generally non-refundable:

• Stamp duty, registration charges, and other government fees paid for registration of documents.
• Fees paid to third parties, such as banks or financial institutions, for home loan processing.
• Payments made for optional customisation, interior, or other services that have already been commenced or delivered.
• Amounts forfeited due to default by the customer as per the agreement.

6. Cancellation or Delay by Haute World Developers

If Haute World Developers is unable to proceed with a project or fails to deliver in accordance with the agreement, your rights to refund, interest, or compensation will be governed by the terms of your agreement and by the applicable provisions of RERA and the relevant state RERA rules.

7. How to Request a Refund

To request a cancellation or refund, please follow the steps below:

• Send a written request by email to info@hautedevelopers.co or submit it at one of our offices, mentioning your name, project name, unit or plot details, and payment details.
• Attach copies of the payment receipts, booking form or allotment letter, and a cancelled cheque or bank details of the account to which the refund is to be credited.
• Our team may contact you to verify the request and may ask for additional documents or an identity verification.
• You will be informed in writing about the outcome of your request, including the refundable amount and any deductions.

8. Processing Time & Mode of Refund

Approved refunds are processed within 90 days from the date the cancellation request is approved in writing by Haute World Developers, after completion of the required verification and documentation. Refunds are made through bank transfer, cheque, or demand draft, generally to the same account or in the same name from which the original payment was received.

The time taken for the amount to reflect in your account may also depend on your bank or payment provider.

9. Changes to This Policy

We may update this Refund Policy from time to time. The revised policy will be posted on this page with an updated effective date. Changes will not affect rights and obligations under agreements already executed, which remain governed by their own terms.

10. Contact Us

For any questions about this Refund Policy or to raise a refund request, please contact us: